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A crack In The Air

Google Glass, the latest technological innovation from the US based giants has been revolutionizing the way technology has been developing.

Google Glass gives a newer outlook to reality and the world of technology as we know it to be.

A mirror inside the glass reflects an image from the internal projector into the eye, which is the basic art, and the logic behind the functioning of the Google Glass.

But recently, there have been many reports which say that the glass has been cracking up in the summer heat and with that, air bubbles have been forming in it, which cause a distortment in the image which is then reflected into the eye of the user, and because of that distorted image, the users of the google glass are experiencing headaches, dubbed the “google glass headache”.

Although these cracks do not affect the way the Google Glass functions.

The mirror is cracking up in the summer heat. And with august and September yet to come, some of the users who have paid as much as $1500 for this product have been regretting their purchase. Some people have been saying that the glass is cracking up due to sweat and some circuits are experiencing issues because of that, but somehow that is not the case as some reports say that the glass is cracking up at temperatures as low as 29 degrees centigrade.

Google is aware of this issue in their device, and has been gracious enough to acknowledge the problem and has been replacing the glasses for everyone who has had air bubbles damaging their product. Google is working towards, as they had quoted “finding a solution” for this problem.

A newer version of the Google Glass has also come out which has 2GB of RAM and does not have the mirror problem as well. Google also intends towards upgrading more features of the device in the course of time. So far, this only remains a prototype and in developmental stages.

I am so frustrated. I have been an Apple customer for ages. Ths is my 5th Apple laptop. I was reluctant to purchase the MacBook Air because it looked too flimsey. I and only I use this computer. I shut it down and when I went back to it, I noticed a crack in the lower left hand side. I did absolutely NOTHING to it nor do I use pens/pencils or any other objects when I use it. Apple refused to cover this. I have only had it for a few months. I am very disappointed in this computer and Apple. I feel this computer is defected. Anyone else have this problem?

MacBook Air, iOS 5.0.1

Posted on May 9, 2012 4:08 PM

Helpful answers

I am extremely careful also. This is why I feel strongly that the MacBook Air screens are not stable and therefore defective. For all the profit Apple has made I was disappointed that they did not look into this more closely. The tech said I must have closed it on a pen! I mean, seriously? I hate being dismissed when I know it was nothing of my doing. Especially when it costs nearly $800 to fix.

May 9, 2012 4:33 PM

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If you look in here you’ll see reports of cracked screens, but I suspect that’s simply an issue with these ultrathin computers. There’s not as much to support and protect the screen as there is in a MacBook Pro, which in some ways may be the extreme on the other end for laptops (unibody aluminum of that thickness). And I don’t know of any computer manufacturer that won’t react instantly to a cracked screen as being noncovered damage under a standard warranty.

I know when I pack up the Air I’m much more conscious of not letting things rest against the device. I pack the power supply in a separate compartment of my bag and keep the Air in its own protective sleeve.

May 9, 2012 4:28 PM

I am extremely careful also. This is why I feel strongly that the MacBook Air screens are not stable and therefore defective. For all the profit Apple has made I was disappointed that they did not look into this more closely. The tech said I must have closed it on a pen! I mean, seriously? I hate being dismissed when I know it was nothing of my doing. Especially when it costs nearly $800 to fix.

May 9, 2012 4:33 PM

You should give Apple a call and ask to speak with Customer Relations (they’re not the same group that answers the support line). Understand when talking to them that the first line of thought for a broken screen is always going to be that the user did something to break it. If you lent your friend your computer and you got it back with a broken screen, the first thing you would think is that they did something. even trying to convince you otherwise, it’d be hard for you to believe that it just «happened». Just keep that in mind when talking to them. They are aware that some displays will break due to manufacturing defects. I would note that the displays are really not that fragile. I’m not remotely careful with my air (and I have a bunch of cats. some very «big» that regularly use it as a stepping stool to get up to my window). It’s unfortunate when something like this happens, but I expect you will be able to get them to take care of this for you.

May 10, 2012 5:12 AM

I’m seeing the same problem on my Summer 2011 13″ Macbook Air. I opened it up one day and there was a small 1″ crack in the screen. Over the past few weeks it has been growing and I’ve been hesitant to bring it into the Apple Store since I’m certain they won’t believe that it happened on it’s own. I work in IT and am very careful with my Macbook and am certain that no excess pressure was applied to it. Looking at the outside of it, there’s no physical damage whatsoever and I always transport it in a nice laptop case in it’s own compartment. Let me know if you have any luck in getting Apple to repair it under warranty. I did also purchase the 3-year Apple Care warranty when I purchased it so maybe that will help me?

May 19, 2012 8:38 PM

The same exact thing happened to my 6 month old mid 2011 13″ macbook air, I had my air on my desk lid closed. went to move it to the other room and when I opened the laptop there was a crack about an inch long. I honestly would own up if I dropped it etc. Needless to say I’m not to happy about the product at this point. over $400 to fix after I just spet close to $2000 less than six months ago (including Apple Care).

Jul 31, 2012 9:58 AM

You need to call 1 800 MY APPLE and tell them. The last rep I talked to said that if they get enough complaints about this they may look into it and cover the cost. Till then, they will assume we did something to make the screen crack and I swear. I did NOTHING but open it. Please call and report it. Thanks and good luck. Keep me posted.

Jul 31, 2012 4:48 PM

I did just call and the rep I spoke to did collect my info to add to the «list», he also suggested providing the same feedback/complaint to www.apple.com/feedback

Aug 2, 2012 12:18 PM

I have the same issue. Closed the Macbook Air, opened it about an hour later and a tiny crack appeared underneath the screen. At first I thought it was a speck of dust, but it wasn’t. The crack keeps groing by itself. Apple’s support has been terrible, as every single reply has doubted my version of the story. They’ve said something might have gotten caught underneath the screen when I closed it, something might have dropped on it, or that I’ve opened the Air by one of its corners.

Even more interestingly, they indicate it is very hard to tell what happened by the photos (mailed by Applecare to engineers), yet do not ask for the screen to be send after repair to judge for themselves.

I do have an insurance, but hate to use it as this is not a case of maltreatment or an accident. And Apple, please tell me why I would even try to claim guarantee if I am insured?

Conclusion, very bad customer service.

Aug 10, 2012 4:36 AM

I agree! My MacBook Air wasn’t opened for a week, and when I opened it it had a small hairlike crack in the screen also. It had not been touched, dropped, or had anything dropped on it. I have purchased Mac’s in the past for all my kids, who had finally talked me into converting from a Dell. I have had this MacBook Air for about 9 months and have been very pleased, up until now. I have to say that I NEVER had any issues with Dell customer service, other than long wait time on the phone, but Apple has been very disappointing in not standing behing their product.

Sep 9, 2012 12:31 PM

You need to call Apple Care and tell them. If they get more reports. They may agree to fix it!!

Sep 9, 2012 1:31 PM

Did you call Apple Care to report it? 1 800 MY APPLE? The rep I spoke to said that if they get enough complaints. they may consider covering it. I personally feel that these computers are defective. and with the millions in profits Apple is getting. you think they would stand behind this problem.

Sep 9, 2012 6:06 PM

I did. Just didn’t do any good!

Sep 9, 2012 7:37 PM

I too have had the mystery crack appear. My MacBook Air is just under a year old. I opened it about 3 weeks ago and noticed a crack all of a sudden. It hadn’t been dropped so I have been trying to figure out why it happened. I’ll try the Apple Store and support number but don’t expect much help from what I’m reading here. I’m totally disappointed and ready to turn to the dark side (a non-Apple product) after this.

Now about 3 weeks after the crack appeared vertical blue pixels are appearing along the crack lines.

Sep 19, 2012 5:28 PM

The crack happened to me last week. Called service. transferred me to extended warranty connections. send then back to cust support. Someone spoke with their advisor which then translated to me on the phone as I needed to go into apple that is an hour away from me. They told me it was 400 to replace it. So angry as I was, I kept my cool and called the service center again. Waited to speak with a senior rep who was very helpful. He sent me a box to my home to send in my repair in hopes they would help me out that it was not my fault it cracked. I now today got a bill for nearly 800 to fix it. Oh I forgot I got apple care as well. The crack is worth more than the computer itself. I got in 8 months ago and now im going to be out 800 dollars. It was a graduation gift. Please help with this problem.

Sep 20, 2012 12:25 PM

Happy to say that my MacBook Air screen is being repaired under warranty. I took it into the store and they could see the crack originated from a point on the screen where it looked like something had poked it from behind the screen. The Apple rep in the store did a thoughtful evaluation and could see that there was no evidence of damage from the side where the damage would’ve come from or anywhere else. Hopefully they will figure out what is going on.

Sep 20, 2012 8:45 PM

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